FAQs

THE ZELVARA — SUPPORT

Frequently Asked Questions.

Find answers to the most common questions about your Zelvara experience, from shipping and returns to sizing and order support.

Delivery times depend on your destination and shipping method. Your estimated delivery time will be shown during checkout and in your shipping confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Use the tracking number provided to follow your package.
Yes. We offer returns in accordance with our return policy. Items should be returned in their original condition and within the applicable return period. Please review our Returns & Exchanges policy for complete details.
We recommend checking our Size Guide before placing your order. Compare your measurements with the measurements listed for each size to find the closest fit.
Please contact our customer care team as soon as possible with your order number and details of the issue. If appropriate, include clear photographs of the item so our team can assist you quickly.
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before your order enters the shipping process. Once an order has shipped, changes may no longer be possible.
International shipping availability depends on the destination. Available shipping options and delivery estimates will be displayed during checkout.
Our customer care team is happy to help. You can contact us through the email address provided on our Contact Us page. Please include your order number when contacting us about an existing order.
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